Get Cool Shoes
Store Locations
We invite you to visit one of our five convenient Atlanta locations where one of our sales associates can help you find the right shoe and the right fit.
Phone
For information or to place an order by phone, call us at: 770-623-0033 or 1-877-998-2262 (toll-free). We answer during our regular store hours, which are
- Monday thru Saturday 10:00am – 7:30pm and
- Sunday Noon – 6:00pm
Atlanta time (Eastern Daylight Savings Time).
Return Policy
Please see our complete Return Policy.
Website
We are not currently selling shoes on our website. However, if you sign up to get our CoolShoes newsletter, we’ll notify you when we start selling shoes online.
To place an order by email, send us your name and shipping address, description of what you want to order, and a phone number where we can call you back for payment information. We endeavor to check our email every morning and respond by the next business day (often sooner!)
Please do not send your credit card information via email. We will provide you our toll-free phone number for your use if you have any further questions about your order or if you would like to phone in your payment information.
Please keep in mind that we are a full-service shoe store with five locations in the Atlanta area. We’re regular folks selling shoes in our stores who are happy to talk with you and take your order when you call. We delight in trying to solve special problems, so don’t hesitate to ask.
Delivery
We ship using UPS and Federal Express, and can place outbound shipments on Monday through Friday. We do not ship on Saturday or Sunday.
Shipments to U.S. Addresses:
(Sorry, but we no longer ship outside the United States)
- UPS Ground. We charge a flat fee of $6 for first pair, $3 per additional pair in the same shipment. This provides UPS ground delivery. (See “Order Processing Time” for delivery times.
- UPS 2nd-Day Air is priced based on your zipcode & determined at time of order. The shipping time is two business days.
- UPS Next Day Air is priced based on your zipcode & determined at time of order. The shipping time is one business day.
Order Processing Time
Most in-stock orders ship within five business days from the time we receive the order. Out-of-stock footwear and special orders can involve a lead time of 10-20 days (sorry, but it varies by manufacturer and is beyond our control.) While we will make every effort to special order shoes (most retailers won’t), you should be aware that delivery times will vary greatly, and the best we can do is tell you at the time you order what to expect.
Payment
We accept only charge cards for payment (VISA, Mastercard, and Discover) and must have a verifiable address in order to process the card. If the address you give us to ship to is not the same as the address the card is verified to be billed to, additional security procedures are required. Sorry, but mail order fraud has reached the point that we have to take extensive precautions to protect ourselves and our customers.
Sales Tax
Shipments delivered within the State of Georgia must include 6% sales tax on merchandise price. Shipments delivered outside of Georgia do not require sales tax.
