Return Policy

In-Store Purchase Return Policy

Full-price merchandise showing no signs of wear may be returned up to 30 days from the date of purchase with the original receipt for exchange, store credit or refund by credit card OR by a mailed refund check for cash purchases. (NO CASH REFUNDS)  

Clearance merchandise is a final sale.      

    

Returned merchandise must be in new, resalable condition in its original packaging, or it will not be accepted.

 

If you are in doubt about keeping purchased shoes and want to try them out, wear them indoors on a carpeted floor for a short time.

 

If purchased shoes appear to be defective, they may be returned up to 30 days from the date of purchase with the original receipt.  The choice to repair or replace defective shoes will be at our managers’ or the manufacturer's discretion.

 

No shoes we sell are indestructible.  All shoes wear out over time with normal use.  You may extend the life of your shoes with regular maintenance and repair.

Online Purchase Return Policy

Full-price merchandise showing no signs of wear may be returned in its original packaging up to 30 days from the date of purchase for a full refund.  Shipping costs are not refundable.  All Sale items are final sale.

Returns for online purchases qualify for free return shipping.  Please contact us at abbadabbasorder@coolshoes.com or 1-855-208-3597 to receive a UPS return label.  The return label will be emailed to the purchaser's email address on file. The label will need to be printed out and attached to the original shipping package. The return package will need to be dropped off at a UPS Store or drop-off location convenient to you.  If this option is not convenient to you, then we can have UPS bring a label to your original shipping address.  If the second option works better, then please let us know when requesting a return label.

If you live in the Atlanta Metro Area, your purchase may be returned or exchanged in any of our four store locationsYou will need the original order or the packing slip that was shipped along with your purchase to be able to return your purchase in-store.  Any shipping charges that were applied to your order are not refundable.

Returned merchandise must be in new, resalable condition in its original packaging or it will not be accepted.  When returning merchandise, please do not affix the shipping label on the shoe box and tape the box up. If we receive a return in this condition, they may not be eligible for a full refund.

 

We know that getting new shoes is exciting, and we’re sure you may want to slip them right on and wear them out and about. However, if you are in doubt about keeping your purchased shoes, it is best to first wear them around indoors on a carpeted or clean surface. This ensures that you will be eligible for a full refund if they are not the right fit for your tastes or your feet.

 

If purchased shoes appear to be defective, they may be returned up to 30 days from the date of purchase with the original receipt.  The choice to repair, replace, or decide if the shoes are not defective will be at our Returns Department’s or the manufacturer's discretion.

 

No shoes we sell are indestructible.  All shoes wear out over time with normal use.  You may extend the life of your shoes with regular maintenance and repair.

What  to Expect

Normal wear varies from person to person.  Some people are "hard" on shoes, perhaps due to a twist in their step due to pronation or a grind in their gait due to balance issues.  Shoes that will last years on some people may show significant wear after a few months on others.

Cork Maintenance

Cork footbed sandals, such as Birkenstock, need to have the exposed cork sealed at all times.  The original cork sealant can wear off over time.  By applying a new layer of Cork Sealer over the exposed cork as wear requires, you will greatly extend the life of the shoes and avoid costly repair work.


Keep them dry! Nothing will kill shoes faster than to wear the same pair all day, everyday.  Moisture is an enemy to natural leathers, cork footbeds, and other elements of fine footwear.   Letting shoes dry out naturally between days of use is a big help to extending the life of the shoes.

Keep them clean!  Clean shoes don't just look better, they last longer.  Why?  Clean shoes can breathe, and the leather can fully dry out more quickly.

Birkenstock Heat Warning!

Birkenstock bottom soles will shrink and require replacement if they are exposed to intense heat, such as car windows and radiant heaters.  This is not a defect, but the result of the extra-soft EVA bottom sole.  Take care!