Return policy

Full-price merchandise showing no signs of wear may be returned within 30 days of purchase.

With the original receipt, items may be returned for a refund. Without a receipt, items may only be exchanged for merchandise or store credit.

• Credit or debit card purchases (with receipt): refunded to the original card.
• Cash purchases (with receipt): refunded in cash.
• No receipt: exchange or store credit only.

Clearance merchandise is a final sale and cannot be returned.

Gift cards are non-refundable and cannot be reissued if lost or stolen.

Returned merchandise must be in new, resalable condition and in its original packaging. Items that do not meet these conditions will not be accepted. Shoes that show visible wear cannot be returned.

We know that getting new shoes is exciting, and you may want to slip them on and wear them out and about. But if you are at all unsure about keeping them, wear them around indoors on a carpeted or clean surface for a short time first. That way you stay eligible for a full refund if they turn out not to be right for your tastes, or your feet.

If shoes appear to be defective, they may be returned within 30 days of purchase with the original receipt. Whether they are repaired, replaced, or found not to be defective is at the discretion of the store manager or the manufacturer.

No shoes we sell are indestructible. All shoes wear out over time with normal use, and regular maintenance and repair will extend their life.

Normal wear varies from person to person. Some people are hard on shoes: a twist in the step from pronation, or a grind in the gait from balance issues. Shoes that last years on some people may show significant wear after a few months on others.

Keep them dry: nothing kills shoes faster than wearing the same pair every day. Keep them clean: clean leather breathes and dries properly. Cork footbeds need their exposed cork sealed as it wears.

Birkenstock soles will shrink and need replacing if exposed to intense heat, such as car windows or radiant heaters. That is the extra-soft EVA sole, not a defect.

The full set of tips is on our shoe care page.